A- Z Of CommuniKate Ltd.

Cooperation - working together to acquire a better understanding of how to achieve our goals and strive for the ultimate in professionalism. We work alongside people compatibly; offering them respect and the opportunity of employment or voluntary work and empowering those who may otherwise be isolated and/or ostracised

Organisation – we pride ourselves on our organisational skills

 

Modification – adapting our skills set and techniques to ensure all parties receive maximum benefit from our services   

  

Maintenance – consistently providing the best level of care and consideration

Unique – we really are! Team CommuniKate Ltd. work so hard to ensure our Service Users are allocated the most propitious of Assignments and provisions at all times; systematically providing a positive experience for all parties involved

New ideas – here at Team CommuniKate Ltd., we can’t wait to generate new ideas by working together at our meetings and discussing ways of bettering our services

Independence – our Service Users have the right to independence, enablement, empowerment, participation, inclusion, equal rights and more. We gently encourage this sensitive transgression according to their individual profile and applicable habits

 

Knowledge – this is very a powerful tool that we fully utilise to enhance our services to both the Client and Service User. From the very beginning, we ascertain your expectations of services and liaise with you accordingly. We continually seek to improve our services and engage in regular feedback. Please see our Testimonials 

Action - we provide tailor-made services in order to enhance quality of life

 

Transparency – effectively communicating with all

Empowerment - to maximise independence enabling more choice, control and flexibility

 

Do I need to sign a CommuniKate Ltd. contract?

 

 Yes, we require you to sign our CommuniKate Ltd. T&C’s contract. This will be emailed to you in full and you may sign and scan it to us or post it back to us -whatever is most convenient for you. We politely suggest you take your time and peruse the contract in its entirety to remain confident of all contractual obligations.

What are CommuniKate Ltd.’s rates?

 We charge an hourly fee with a minimal of two hours per Assignment. The rate is standard between the hours of 9am-5pm Monday to Friday and remunerated at double time between the hours of 5pm-9am Monday to Friday and also on weekends and Bank holidays.

As required by law, a Minimum Wage is obligatory for the amount of time the BSL CSA / DB CG spend in their car travelling to and from the Service Users Home. This is called a “Carers Travel Allowance”. At present, costs incurred stand at a £8.91 per hour to the Service Users Home and £8.91 per hour return (As of date: April, 2021).

 We also apply a fee per Daily Feedback Form and Daily Progress Report (DFF’s & DPR’s) as part of our Care Plan Initiative (see below).

 Please refer to the CommuniKate Ltd. Contract Terms and Conditions for all pricings, inclusions and specifications regarding our rates.

 Does CommuniKate Ltd. offer anything special that other Agencies don’t?

The DFF / DPR’s are part of our Care Plan Initiative committed to upon appointment for each new contract relating to the Service User’s goals, outcomes and expectations.

 We regularly liaise with the Service Users’ Social Worker, Client and/or Guardian using the DFF’s and DPR’s as a means of providing evidence-based reflections, developments, progression, improvements and photographic evidence (subject to GDPR)

 We also remain confident that, to the best of our knowledge when handling any concerns or feedback, we will have all the facts made clear to us of a specific date and time. This assists us with any queries or concerns in regards to the Service User, the LSA, the Tutor, other Students, the designated BSL CSA and relevant parties.

 

 How are Assignments booked through CommuniKate Ltd.?

  CommuniKate Ltd. will liaise with the preferred chosen party (usually a Social Worker, designated family member or Client) to offer relevant Assignments to the Service User inclusive of all details - this means time, date, location, materials to bring, which BSL CSA or Deafblind CG allocated, money to bring if needed, suggested attire, lunchbox, etc.

 Once a Booking has been confirmed, whether it be via email, text, verbally or in writing by the designated decision maker, CommuniKate Ltd. input all relative information onto our online diary, Asana. Each individual Client is provided their own unique link to Asana whereby they can access the Service User’s information pertaining to an(y) Assignment, see who is the allocated BSL CSA, add comments or questions and peruse their on-going photo gallery and progressions. 

 Adhering to the above ensures all insurances and details are in place prior to the commencement of Assignment, plus the Assignment will have been officially recognised, authorised and agreed by all parties involved.

 The details of a(n) Assignment(s) are then deemed confirmed and contractual obligations will apply.

 We also require our BSL CSA’s/DB CG’s to “Check-in” via Asana the evening before their Assignment to confirm attendance for the next day. This further ensures Bookings are coordinated to the best of our ability. 

 In light of recent events, namely COVID-19, all our BSL CSA's and Service Users have to pass our Risk Assessment within 24 hours of an Assignment booking.

What if I need to contact a representative of CommuniKate Ltd.?

 You may contact us on our mobile, 07757212030, for phone-calls, what’s app, text messages or FaceTime. The CommuniKate Ltd. Business Mobile is available between the hours of 9am-5pm, Monday to Friday for any work-related correspondence.

 Our usual response time is up to 2 hours. Any contact outside of these hours will typically not be addressed until 9am of the following working morning.  

 

 Alternatively, you may email kate@communikate.tv or hannah@communikate.tv 24/7.